Our ALLOCABO Privacy Policy

ALLOCABO Privacy Policy

Last updated: August 2018

At ALLOCABO we’re committed to protecting and respecting your privacy.

We have updated this policy to reflect changes in data protection law. This policy is effective from 25 May 2018. This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.

Any questions regarding this policy and our privacy practices should be sent by email to info@allocabo.com or by writing to us ALLOCABO GmbH, Data Protection Officer,

Gasstr. 12, 22761 Hamburg, Germany. Alternatively, you can call us on: +49 (0)40 - 60 777 38.

Please read this Privacy Policy from time to time to make sure you understand how we process your personal data and the choices you have with respect to such processing.

What is personal data?

Personal data is data related to a living individual who can be identified from that data. This can also include special categories of personal data (personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and genetic data, biometric data, health data and data concerning a person’s sex life or sexual orientation) and personal data relating to criminal convictions and offenses.

Personal data and information we may collect from you

We collect personal data from you in connection with your access to and use of our websites (www.allocabo.do & https://allocabo.mice-access.com) or if you provide us with personal data through other channels or media, such as social media. In particular, we collect personal information about you, when you:

  • visit our site;
  • register on our site to use our services of sending free & non-binding proposals to hotels;
  • create a profile on our site
  • contact us via email, phone, social media or letter;
  • take part in any promotions, competitions, customer surveys and/or questionnaires;
  • sign up to any special events

To enable us to process your request for proposal or receive our newsletter or any other service we will ask you to provide personal details including, but not limited to:

  1. Full Name
  2. Company Name
  3. Address
  4. Email address
  5. Telephone number
  6. Username & password when you create your account;
  7. and any other personal data that you choose to include in your profile or in other communications with us.

Furthermore we’ll

  • Collect Information that you voluntarily provide to us through forms on our website or otherwise or which you may receive from us, in particular for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address)
  • Collect Information contained in or relating to communication between you and ALLOCABO, for instance through our website, email, telephone or other means, with our customer service team and through social media
  • Collect Personal information accessible through your social media profiles made available to us when you Interact with us on social media, such as by tagging us and/or ourproducts, or permitting us to follow your social media profile;
  • Collect Personal information when you participate in or respond to any surveys or requests for opinions, feedback and preferences regarding our products and services
  • We’ll also keep a record of details of inquiries you carry out through our site and of the fulfilment of your request for proposals and bookings.

Information we collect from other sources:

When you access and use our websites, we also automatically collect data, including personal data, using cookies, pixels and local storage. The data we automatically collect includes your IP address, browser type, access times, pages viewed, the frequency of your visits to our websites, the routes by which you access our websites, and your use of any hyperlinks available on our websites. This helps us to provide you with a good experience when you browse our websites and allows us to improve our websites. For detailed information on the cookies, tracking technology and social plug-ins we use and the purposes for which we use them, please see our COOKIE POLICY.

Use of personal data:

  • Our primary purpose in using your data is to fulfill your request for proposal and send you the free & non-binding proposals from the hotels based on your inquiry. We may analyse your data to enable us to provide a better service to you. We will keep all your personal information provided by you confidential, except that we may use personal information for any of the following purposes:
  • administration, general correspondence, support and processing (including personalising the Site for your use);
  • developing and improving our services;
  • responding to any requests or queries from you
  • Contacting you to resolve any queries you or we may have regarding us or the Site or its use (i.e. if we notice a mistake in your inquiry form);
  • information collected via tracking technologies, cookies and social plug-ins, as set out in our Cookie Policy and

You may receive email content from us targeted to you if you signed up and opted in to receive these requests. Examples include:

  • Email alerts about new inquiries in your personal account
  • Emails related to any of the proposals you received
  • Newsletters
  • personalised content
  • special offers
  • Invitations to participate in customer surveys

You may opt out of marketing communications at any time by logging into your account and / or unsubscribing from those newsletter alerts.

Who do we share your personal data with:

We do not sell or rent your information to third parties. We do not share your information with third parties for marketing purposes. However, we may disclose your information to third parties in order to fulfill our services and provide you with the best user and product experience These third parties may include:

Third Parties working on our behalf:

We may pass your information to our third party service providers and supplier and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (such as hotels sending you the individual proposals. However, when we use these third parties, such as the white label software provide Mice Access as well as hotel partners we work with, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers & Service Providers we use:

We use some Third Party Product & Service Providers in order to help us deliver our services and provide you with the best user experience and service. Third party product providers and suppliers we use and share data with include:

  • Google
  • Mailchimp
  • Hubspot
  • Facebook
  • Twitter
  • Smartlooks

Mailchimp

If you have opted in and subscribed to our newsletter we’ll add your name and email address to ALLOCABO’S newsletter mailing list, which is managed via Mailchimp. Please note that Mailchimp may transfer personal data outside the EU. Please contact Mailchimp with questions or concerns about this.

Hubspot

Our website uses HubSpot as a database CRM system, operated by HubSpot Inc, USA. For more information, please refer to the HubSpot Inc. Terms of Use and Privacy Policy.

Facebook Social Plugin:

We use social plug-ins from facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The plug-ins can be recognized by way of the Facebook logo or the supplement “Facebook Social Plug-in”. For example, if you click on the “Like” button or leave a comment, the relevant information is transmitted directly from your browser to Facebook and stored there. Furthermore, Facebook makes your likes public for your Facebook friends. If you are logged into Facebook, it can assign the invocation of our page directly to your Facebook account. Even if you are not logged in or don’t have a Facebook account, your browser sends information (e.g. which web pages you have called up, your IP address) which is then stored by Facebook. For details about handling of your personal data by Facebook and your related rights, please refer to the data privacy policy of Facebook: http://www.facebook.com/policy.php. If you do not want Facebook to map data collected about you via our websites to your Facebook account, you must log out of Facebook before you visit our web pages.

Twitter Social Plugin:

This website the social plug-in of the Twitter service provided by Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA. These plugins can be identified by terms such as "Twitter' or "Tweet' or the Twitter logo. Among other things, they make it possible to share a contribution or a page of this website on Twitter. When a user calls up a website containing such a button, his browser establishes a direct connection to Twitter's servers. The content of the Twitter button is transmitted directly from Twitter to the user's browser. Wetherefore have no influence on the amount of data Twitter collects with the help of this plugin and can therefore only inform the user according to our level of knowledge: Afterwards log data such as the user's IP address, the previously accessed website, etc. are transmitted. Further information can be found in the Twitter data protection declaration at twitter.com/privacy

Smartlooks

To ensure the quality of our online services, we use the ‘Smartlook’ analysis tool from smartlook.com, s.r.o., Milady Horakove 13, 602 00 Brno, Czech Republic, which allows for anonymised evaluation of website usage. Anonymised usage logs are stored in accordance with the law and are automatically deleted after 3 days. This data is processed in accordance with Article 6(1)(f) GDPR. Our interest is in the maintenance, protection and improvement of our online services’ operation. For more information, please refer to the Smartlook Privacy Policy: https://www.smartlook.com/de/privacy. You can disable Smartlook via the following link: https://www.smartlook.com/opt-out

Please note that these websites are not controlled or operated by ALLOCABO and each of these websites have their own privacy policies and ALLOCABO does not accept any responsibility or liability for these policies.

Use of 'cookies'

Like many other websites, this website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. For example, we use cookies to store your country preference. This helps us to deliver a more personalised service when you browse our website and improves our services.

It is possible to switch off cookies by setting your browser preferences. For more information about the cookies we use and how to switch them off, please view full cookie policy. Turning cookies off may result in a loss of functionality when using our website.

Link to other websites

Our website may contain links to enable you to visit other websites of interests, such as partner hotels available on our platform. Once you have used these links to leave our site this privacy statement is no longer applicable, and we are no longer responsible for the protection and privacy of any information you should provide. You should exercise caution and look at the privacy statement applicable to the website in question.

Your consent to processing data

By Law, we are required to obtain your consent to processing your data. When we ask you to provide personal data to us we will ask you at that point to give your consent to its use as outlined above. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Keeping your information safe

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have up-to-date industry standard physical, electronic and managerial procedures to safeguard and secure the information we collect online and subsequently store.

Customer choice

At any time should you wish to exercise your right to access, amend, or have deleted any of the Personal Data we process, or you have any questions about how we handle personal data, please send us an email to: support@allocabo.com

We will adhere to updating, providing information or deleting your account within 30 days of request.